ABOUT US

MAPM is a leading independent footwear supplier, proudly operating from Prahran, Melbourne since 1996. From our humble beginnings, we’ve grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands - Wild Rhino, NUDE, SJ, SAYSO & Clarks. As we continue to expand our reach in Australia and New Zealand, we are looking for an enthusiastic, driven, and reliable individual to join our team as a full-time Admin & Customer Support Coordinator.

REQUIRED SKILLS & EXPERIENCE

We’re looking for someone who thrives in a fast-paced environment and brings a positive attitude to every task. To be successful in this role, you will need:

• Previous experience in customer service, retail, or admin coordination (preferred).
• Strong communication skills (verbal and written).
• High attention to detail and strong organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Comfortable using customer service platforms, email, and Microsoft Office/Google Suite.
• Experience with e-commerce platforms and courier booking systems is a plus.

THE ROLE

The Customer Service & Admin Coordinator plays a pivotal role in supporting daily customer service operations for MAPM International across multiple brands (Wild Rhino, NUDE, SJ, SAYSO & Clarks) via all platforms. This role also manages administrative support functions, ensuring smooth processes in returns handling, order fulfilment coordination, courier bookings, invoicing, and stationery management.

KEY RESPONSIBILITIES

• Responding to customer inquiries across multiple platforms (phone, email, website chat) with warmth and professionalism
• Managing inventory, processing online orders, and handling returns
• Coordinating office logistics, including postal and courier deliveries
• Organising travel arrangements for our MAPM team
• Managing office supplies and stationery orders
• Handling office expense management and credit card reconciliations
• Supporting general administrative tasks as needed across the business
• Keeping customer focus at the forefront of everything you do

We’re looking for someone who thrives in a fast-paced environment and brings a positive attitude to every task. To be successful in this role, you will need:

• Previous experience in customer service, retail, or admin coordination (preferred).
• Strong communication skills (verbal and written).
• High attention to detail and strong organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Comfortable using customer service platforms, email, and Microsoft Office/Google Suite.
• Experience with e-commerce platforms and courier booking systems is a plus