Admin & Data Entry Consult. L1 at STARTEK Philippines Inc

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

26.7

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Data entry, Administration, Microsoft Excel, Communication, Time management, Problem solving, Resilience, Attention to detail, Billing, Service coordination

Industry

Outsourcing and Offshoring Consulting

Description

Customer Service Officer – Energy Distribution Permanent Part-Time – 35 Hours per Week Are you an experienced customer service professional with a background in the gas and/or electricity sector? We’re looking for a Customer Service Officer to join our Energy Distribution support team, providing a mix of front-of-house and back-of-house assistance across billing, service and operational enquiries. About the Role In this role, you will: * Handle and resolve retailer and network user billing, service, and operational enquiries in line with regulatory and commercial requirements * Apply documented procedures to ensure retailer and customer requests are processed accurately, efficiently, and within agreed timeframes. * Assist in the co-ordination and processing of new service requests, supporting customers, retailers, and field service teams throughout the connection lifecycle * Provide comprehensive support to energy retailers, ensuring clear communication regarding service orders, metering, outages, and account changes * Build and maintain strong working relationships through proactive and professional communication with internal support teams, retailers, and key distribution stakeholders * Identify and escalate technical or complex issues where necessary, ensuring a timely and customer-focused resolution * Contribute to continuous service improvement by sharing feedback, recognising process gaps and suggesting enhancements to improve workflow and customer outcomes Role Details * Start Date: Monday 27 April 2026 * Location: Docklands Offices (training on-site, then hybrid: approximately 1 day per week in office) * Hours: Monday to Friday, rotating roster between 8:00am–6:00pm * Contract: Permanent Part-Time, 35 paid hours per week (with flexibility to work additional hours if required) * Pay Rate: $26.70 per hour + superannuation + leave entitlements * Training: Three weeks of structured on-the-job training * Additional Perks: Reward & Recognition program, social club, global career development pathways All applicants will be required to complete a criminal history check (conducted by us). Employment offers are subject to a satisfactory result. What We’re Looking For * Customer service, administration or data entry experience in the Utilities sector (Gas and/or Electricity) – highly regarded * Proficiency with Microsoft Excel – advantageous * Strong communication skills (written and verbal) * High attention to detail with accurate data entry capability * Good time management and the ability to prioritise workload * Ability to work autonomously and contribute to a team environment * Sound judgment, problem solving skills and resilience * Flexibility to switch between tasks to meet regulatory deadlines Apply Now If you’re looking to build your career with a global organisation in a supportive and engaging environment, we encourage you to apply as soon as possible.

Responsibilities

The role involves handling billing, service, and operational enquiries for energy distribution while coordinating new service requests. You will also maintain relationships with retailers and contribute to continuous service improvement through feedback and process enhancements.