●       Directed end-to-end administration and facility management across multiple locations, covering maintenance, housekeeping, security, transport, and vendor governance to ensure seamless, cost-effective service delivery.

●       Managed end-to-end real estate and office projects — identifying and evaluating new locations, negotiating spaces within approved budgets, and coordinating fit-outs in line with business requirements.

●       Managed manpower planning and material procurement within a structured OPEX framework, ensuring timely resourcing, cost-effective sourcing, and uninterrupted business operations.

●       Streamlined procurement workflows — PR, PO, GRN, invoice processing, and payment follow-ups — using SAP and Oracle, improving cycle time, documentation accuracy, and audit readiness.

●       Led employee onboarding, ID and access management, medical insurance administration, and engagement initiatives, ensuring a seamless employee experience and successful execution of organisational events.

Prepared and presented MMRs and QBRs to senior client stakeholders, giving visibility into operational performance and supporting budget planning, forecasting, and cost optimisation

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