JOB TITLE: ADMIN & FRONT OF HOUSE STAFF MEMBER

Location: Camelot Castle Estate (Privately Owned Home & Hotel)
Position Overview: We are seeking a dynamic and highly organized individual to join the team at Camelot Castle Estate in a combined role as Admin & Front of House Staff Member. This is a unique opportunity to work at a historic and prestigious property, where you will be involved in both administrative tasks and providing excellent service to our guests. It is a full-time all-year-round position.
The ideal candidate will have strong organizational skills, a friendly and welcoming demeanor and the ability to multitask effectively. As part of our team, you will be a key point of contact for both visitors and guests, ensuring a seamless and memorable experience at our estate.

KEY QUALIFICATIONS:

• Previous experience in a customer-facing role, preferably in hospitality or administrative positions.
• Strong organizational and multitasking skills with an ability to work independently.
• Excellent communication and interpersonal skills with a focus on customer service.
• Ability to work in a fast-paced environment, maintaining a calm and professional demeanor.
• Barista and bartending experience is preferred but not essential.
• Flexibility to work weekends and holidays as required.

Administrative Duties:

• Manage and organize day-to-day administrative tasks, including guest bookings, reservations and maintaining guest records.
• Answer emails, phone calls, and inquiries in a timely and professional manner.
• Handle check-in/check-out procedures, ensuring all guest details are accurately recorded and processed.
• Ensure smooth operation of office systems, including managing guest accounts, invoices and payments.

Front of House & Guest Services:

• Welcome guests on arrival, providing them with a warm, friendly and informative experience.
• Perform check-ins and check-outs with efficiency and professionalism.
• Serve guests at the bar and cafe, making coffees, cocktails, and assisting with food and beverage orders.
• Assist guests with special requests, including booking services, arranging transportation and providing local information.
• Conduct tours of the estate, showcasing its history, features, and amenities.
• Ensure the front of house area is clean, organized, and presentable at all times.
• Respond to guest inquiries and resolve any issues or concerns in a prompt and courteous manner.
• Collaborate with other team members to ensure that guests have an exceptional experience during their stay.