Job Title: Helpdesk
Overview:
Join our dynamic IT team as a Helpdesk professional, where you will play a crucial role in providing technical support and assistance to our employees. This position offers an exciting opportunity to work with a diverse range of technologies and systems in a fast-paced environment.
Responsibilities:
- Provide first-line technical support to end-users on various platforms including MacOS, Windows, and Linux.
- Utilize ServiceNow ticketing system to log, track, and resolve user issues efficiently.
- Perform software troubleshooting to diagnose and resolve technical issues promptly.
- Assist users with operating system-related problems and provide guidance on best practices.
- Deliver exceptional IT support services to ensure minimal downtime and optimal productivity.
- Collaborate with the team to escalate complex issues and follow up on problem resolution.
- Maintain knowledge base articles for common problems and solutions.
- Handle user account management tasks such as password resets and access permissions.
- Familiarity with Office suite applications and ability to troubleshoot related issues.
- Experience with Jira for issue tracking and resolution.
Experience:
-
- Proficiency in supporting , Windows, Office applications.
- Strong understanding of IT support principles and practices.
- Excellent communication skills with the ability to explain technical concepts clear.
If you are a tech-savvy individual with a passion for problem-solving and providing excellent customer service, we encourage you to apply for this exciting opportunity. Join our team and take your IT career to the next level!
Job Type: Full-time
Pay: $17.00-$18.00 per hour
Expected hours: 40 per week

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Work Location: In person
Expected start date: 2025-02-0

Please refer the Job description for details