JOIN OUR TEAM AS AN ADMIN MANAGER

Are you a proactive, customer-focused professional with strong leadership skills? We are seeking an Admin Manager to oversee administrative functions with a primary emphasis on delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy building positive relationships, this is the perfect opportunity for you!

ABOUT US:

At Clearworld, we pride ourselves on providing high-quality cleaning solutions to a diverse range of clients, including government and commercial sectors. Our success depends on efficient operations and outstanding customer support — and we need a dedicated Admin Manager to help us excel.

QUALIFICATIONS & SKILLS:

• Proven experience in administrative management or customer service leadership.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Exceptional problem-solving skills with a customer-centric approach.
• Ability to handle multiple priorities and remain calm under pressure.
• Proficiency with Microsoft Office and customer management software.
• High level of professionalism, patience, and empathy.

PREFERRED QUALIFICATIONS:

• Previous experience in the cleaning, facilities management, or service industry.
• Knowledge of CRM systems and office management tools.
• Leadership experience with a focus on customer service excellence.

ROLE OVERVIEW:

As Admin Manager, your main responsibility will be to ensure all customer interactions are handled professionally, promptly, and courteously. You will oversee administrative processes, support client inquiries, and lead a team to maintain excellent service standards.

KEY RESPONSIBILITIES:

• Act as the primary point of contact for customer inquiries via phone, email, and in person.
• Manage and oversee administrative staff to ensure smooth daily operations.
• Handle client onboarding, contract management, and service scheduling.
• Develop and implement customer service policies and procedures to enhance client satisfaction.
• Coordinate communication between clients and internal teams to ensure service delivery meets expectations.
• Monitor customer feedback and address issues or complaints efficiently.
• Support the sales team with administrative tasks related to client accounts.
• Maintain accurate records of client interactions, service requests, and feedback.
• Provide leadership, training, and motivation to the administrative team.