GENERAL INFORMATION

Salary
£25,582
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Birmingham
Region
West Midlands
Closing Date
29-Sep-2025
Post Type
Permanent
Civil Service Grade
AO
Number of jobs available
8
Reserve List
12 Months
Job ID
9779

DESCRIPTIONS & REQUIREMENTS

Job description

ABOUT US

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The Tax Chamber is responsible for handling appeals against decisions made by HMRC relating to a range of taxes, duties and statutory payments. We also handle some appeals relating to goods seized by HMRC or Border Force, and decisions made by the National Crime Agency.
Our administrative teams in Birmingham are the core of our National Services. Roles include data entry of paper and digital work, telephony, customer complaints and correspondence. You will liaise with judges, both via email and telephone. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
You will be assigned to a team to carry out a variety of general administrative duties to progress cases through the Court system or provide support to other functions within HMCTS. T is potential in having to contact other courts and venues as cases get listed for hearing.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

SKILLED WORKER VISA

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria .
Additional Information

JOB DESCRIPTION ATTACHMENT

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• Administrative Officer (AO) Job Description.docx (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
Statement of Suitability

STATEMENT OF SUITABILITY

Guidance for the Statement of Suitability
Please tell us why you are suitable for this role. Demonstrate your transferrable skills, knowledge, and experience against the ‘Essential Skills and Criteria’ outlined in the job description.
This can be work or education based or gained in other environments such as volunteering. Using the full word count (500 words) and providing personalised real-life evidence of experience gained will help achieve the highest scores.
You must ensure that any evidence submitted as part of your application are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own and can lead to your application being withdrawn.
Evidence of Experience
Statement of Suitability

Please refer the Job description for details