GENERAL INFORMATION

Salary
£25,582
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Canterbury
Region
South East
Closing Date
16-Sep-2025
Post Type
Permanent
Civil Service Grade
AO
Number of jobs available
2
Reserve List
12 Months
Job ID
9493

DESCRIPTIONS & REQUIREMENTS

Job description

ABOUT US

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

YOUR SKILLS AND EXPERIENCE

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

SKILLED WORKER VISA

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria .
Additional Information

JOB DESCRIPTION ATTACHMENT

• 
  Admin Officer Job Description.docx (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
Statement of Suitability

STATEMENT OF SUITABILITY

Guidance for the Statement of Suitability
Please tell us why you are suitable for this role. Demonstrate your transferable skills, knowledge, and experience in relation to the essential criteria outlined in the job description/role profile*: customer service, administrative and IT experience, attention to detail, communication, and organisational skills.”
You may draw on examples from work, education, volunteering, or other relevant experiences. To achieve the highest scores, we strongly encourage you to use the full word count (500 words), Provide personalised, real-life evidence, clearly link your experience to the essential criteria
Please ensure that all information provided is truthful and factually accurate.
Important: Submitting content that is copied or plagiarised—including material generated by others or by artificial intelligence—may result in your application being withdrawn.
Evidence of Experience
Statement of Suitability

Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries.
The Crown office handles with enquiries from criminal justice agencies, solicitors, barristers and public via post, email, telephone and face to face.
Deal with full range of serious criminal work as well as management of jurors.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.