HARD SKILLS

• Alarm Monitoring, Dispatch, CCTV Monitoring, and Call Centre experience (MUST HAVE* Minimum 6 months of experience in this setting)
• Ability to use Microsoft-based applications. Technical aptitude and Computer literate. Typing speed of 45 wpm is required.
• Ability to work independently in a varied and demanding environment while maintaining objectivity. Must be able to remain alert throughout the full shift
• Strong time management, organizational & prioritization skills.
• Ability to maintain the confidentiality of all company information, procedures, facilities systems, and investigations
• Strong Security knowledge, exercise mental flexibility and situational awareness within a team-based environment.
• Ability to interview, and gain relevant information in a non-confrontational manner.

SOFT SKILLS

• Excellent customer service skills. Ability to pay attention to detail and be able to follow instructions.
• Strong verbal and written communication skills. Ability to adhere to business phone etiquette while ensuring a positive customer experience.
• Ability to maintain a professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm, and respond with good judgment and clarity in emergency situations.
• Use Risk / Threat Assessment of a potential crime in progress to make appropriate decisions in those situations.
• Ability to work in a busy, fast-paced environment.
• Ability to multi-task and prioritize
• Ability to understand suspicious activity on a site
• Self-motivated with a positive attitude. Excellent judgment and decision-making abilities.
• Must be able to develop and sustain positive and harmonious working relationships with all colleagues.
• Must be able to understand and embrace the company core values, corporate goals, mission, vision, and priorities set forth by management, and be able to continually seek ways to meet or exceed goals and fulfill priorities

Please refer the Job description for details