Admin Support and Customer Service at OOCA

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Document Management, Operational Coordination, Appointment Scheduling, Internal Communication, Vendor Coordination, Record Keeping, Customer Coordination

Industry

Mental Health Care

Description

Job Overview The Admin Support and Customer Service position is primarily responsible for supporting administrative tasks, internal coordination, and clinic operational support to ensure smooth and efficient daily operations. This role supports the team in documentation, coordination, and operational activities within the company, while also assisting with customer service and basic customer coordination as assigned. 1. Administrative & Operations Support Manage and organize internal documents, including operations-related and general administrative documents Support reimbursement processes, collect receipts, and prepare related documentation Monitor office supplies and coordinate purchasing when necessary Maintain and update internal records and documents in an organized and accessible manner Support the Operations Assistant Manager with documentation, coordination, and administrative tasks Prepare materials, documents, and equipment for company activities, offsite events, or exhibitions Coordinate with internal teams, vendors, and related parties to support daily operations Provide general administrative support and perform other assigned tasks as required by the company 2. Customer Service & Coordination Support Respond to customer inquiries and provide basic coordination through company communication channels such as LINE, WhatsApp, Email, Social Media, and phone calls Support appointment coordination, scheduling, and customer requests Provide information regarding clinic services and coordinate with relevant teams when necessary Escalate urgent issues or important service-related matters to supervisors Support coordination with psychologists and psychiatrists for both onsite and online services Review and ensure session details and related information are accurate and complete Group health insurances Internal Seminar 6 days for holiday leave allowance after working for passing probation evaluation. Mental Health counseling sessions with psychiatrists and psychologists through Ooca platform Welfare according to Thai Labour Protection Law Social Security Insurance MOU with The Government Housing Bank for Home loan special Interest rate Free clinic uniform

Responsibilities

The role focuses on providing administrative and operational support to ensure smooth daily clinic operations and internal coordination. It also involves managing customer inquiries and scheduling appointments across various communication channels.