JOB DESCRIPTION:

• Prepare issue and maintain new starters local induction packs.
• Maintain staff contacts records on ESR, contact lists and in personal files.
• Assist in maintaining all staff records on ESR (training, absence etc).
• To manage any miscellaneous clerical items for staff of the Blood Science Laboratories.
• Calculate annual leave entitlement for Departmental Staff on an annual basis.
• Record and monitor staff annual leave taken by staff on a monthly basis. Produce templates for Departmental Annual Leave sheets.
• Maintain departmental mandatory training records and ensure staff members remain up to date with mandatory Trust training.
• Ensuring that all documentation is produced to an excellent standard.
• To participate in team and directorate meetings as required.
• Customer Service for directive patients and members of the public.
• Prepare agendas, attend meetings to take minutes and write up / distributes minutes after meetings.
• Provide end user support for the ICE GP Order comm system in setting up new users and answering phone queries.
• Maintain multiple email accounts dealing with all queries in a timely manner and forwarding to the correct department to deal if cannot be dealt with by the admin team.
• Assist with the organisations blood tracking system and data.
• To assist with any departmental audits in relation to quality management.
• To help senior management with payroll and TOIL queries maintaining this on a monthly basis.
• To be a source of information and communication with the charitable trust fund team and laboratory ensuring all requests are put through in a timely manner.
• To respond back to any Monitor My Health emails/queries, in a timely manner. Ensuring all emails are dealt within 24-48 hours.
• To collect data on samples that have failed through Monitor My Health, ensuring this has been escalated on the second kit log, to ensure customers received a second sample; as part of our Terms & Conditions.
• To help dispatch kits, as well as unpack deliveries when needed.
• To help the Communication & Marketing Officer promote Monitor My Health on social media platforms, ensuring that we are also keeping customers updated.

SKILLS:

• Ability to prioritise workload to respond to changing demands
• Strong Administrative Skills
• Knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent computer and IT skills to enable the production or reports and spread sheets.
• Analytical skills
• Excellent planning & organisational skills
• Excellent interpersonal & communication skills including demonstrating empathy & sensitivity to patients and relatives
• Attention to detail
• Able to work independently, with minimum supervision

SYSTEM KNOWLEDGE:

EPIC Desirable

To generate, input, analyse and present data on behalf of the Blood Sciences Departments. This will include:
a. Generating reports of training and appraisal status of staff to be presented at departmental communication cells.
B. Download complex patient results and details from Pathology IT system and manipulate into meaningful information. This will require the analysis of large and complex data sets of patient’s results and demographics using statistical programmes and formulae.