SKILLS:

· Microsoft Office package knowledge e.g., Outlook, Word, Excel.
· High level customer service skills (Face to Face and telephone).
· Previous Administrative/office experience.
· Experience dealing with patient queries over the phone.
· Fluency Flex for typing of letters- if not then be experienced and quick at learning new software.

1. Transcription / typing and or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals / services are sent.
2. Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate.
3. Receive and make telephone calls to/from GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner.
4. Management of medical records including tracking, tracing, filing and retrieving in line with Trust Policy.
5. Participating in clinic reconciliation appropriate to the service.