Admin Support Officer – Offender Management Unit (OMU)
Location: HMP & YOI Doncaster
Salary: £25,466.664
Full Time, Permanent
Play a Key Role in Offender Management at HMP Doncaster
Serco is currently seeking a detail-oriented and motivated Admin Support Officer (ASO) to join the Offender Management Unit at HMP Doncaster. This is a critical support role within a high-paced and sensitive environment where accuracy, communication, and a commitment to public service are paramount.
You will be part of a dynamic team, supporting a range of OMU functions including sentence calculations, public protection processes, risk assessment coordination, and communication with internal and external agencies.
Key Responsibilities
Maintain and update prison recording systems (e.g., NOMIS, DPS) for all new admissions.
Allocate offender cases to Prison Offender Managers (POMs).
Interpret court documents, calculate sentences, and liaise with courts to rectify anomalies.
Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements ·
Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary Schedule and minute key meetings such as risk management panels and progression boards.
Manage department mailboxes, track legal documentation, and coordinate communication between prison and outside agencies.
Prepare release paperwork and ensure notification to all relevant bodies.
Contribute to department performance and compliance with KPIs and standards.
What You’ll Need

DESIRABLE:

Previous administrative experience, ideally within criminal justice, legal, or public sector environments.
Familiarity with offender management systems (e.g., NOMIS, DPS).
What We’re Looking For
A team player who collaborates effectively with colleagues and external partners.
A problem-solver who can work independently with initiative.
Someone adaptable, resilient, and calm under pressure.
A strong organiser with the ability to manage competing priorities.
Why Serco?
Working at Serco means making a real difference. We support vulnerable individuals, uphold public safety, and invest in our people. In return, we offer:
Competitive salary and benefits.
Ongoing training and career development opportunities.
A supportive and inclusive working environment.

Please refer the Job description for details