SHORT DESCRIPTION

Administer to Work Senior Process Associate with Portuguese

QUALIFICATIONS

• Good verbal and written communication skills in English and Portuguese – minimum B2 level;
• Valid experience of 1-2 years in HR domain;
• Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.;
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.);
• Experience of maintaining data in excel, Pivot, V Look up;
• Handle complex problems raised by client and provide solution;
• Handle the client communication and client reporting;
• Excellent job organization and time management skills;
• Attention to details and very good analytical skills;
• Interaction with client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members;
• Graduation is required – Bachelor’s degree.

• Respond to client’s queries accurately (via phone, live chat, email and case management system);
• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests;
• Provide clarification of HR policies and procedures;
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
• Organize knowledge sharing sessions both within the team and cross teams;
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
• Liaison with third parties, vendors and multiple stake holders;
• Reporting errors and issues to the Team leader on time;
• Ensuring quality and timeliness of work;
• Focused, diligent, high on quality and timeliness are the basic requirements for the role;
• Reporting data for personal performance and maintaining personal tracker;
• Exhibit strong problem-solving and business acumen skills.