Aperçu du poste : Administrateur de bureau/Office Administrator
Type d’emploi : Permanent à temps plein, en personne
Lieu de travail : Montréal, Québec
Horaire de travail : 8:00am-4:00pm EST, en moyenne 40 heures/semaine, Lundi-Vendredi
Rémunération : $16.75/heure

QUALIFICATIONS/EXIGENCES GÉNÉRALES :

• Bilingue en français et en anglais, requis.
• Expérience dans un environnement de bureau ou un poste administratif considérée comme un atout, mais non est requis, une formation étant prévue.
• Personnes motivées capables de travailler avec peu de supervision.
• Excellentes compétences en communication orale et écrite.
• Empathie et professionnalisme envers les clients.
• Solides compétences organisationnelles et capacité à gérer plusieurs tâches

simultanément.

• Désir d’apprendre et de travailler en équipe.
• Maîtrise orale et écrite du bilinguisme est un atout mais n’est pas obligatoire.
• Formation et certification en premiers secours sont un atout.
• Accès à un ordinateur portable et/ou un ordinateur personnel.
• Accès à un véhicule personnel.

*Insight Pest Solutions est un employeur offrant l’égalité des chances et engagé en

QUALIFICATIONS/GENERAL REQUIREMENTS:

• Bilingual in French and English is required
• Experience working in an office setting or an administrative background is considered an asset but not required, as training will be provided
• Self motivated individuals who are able to work with little supervision
• Possesses excellent verbal and written communication skills
• Empathetic and professional towards customers
• Strong organizational skills and the ability to multitask
• Possesses an eagerness to learn and work in a team setting
• Bilingual oral and written communication is an asset but not required
• First-Aid training and certification is an asset
• Access to a personal laptop and/or computer
• Access to a personal vehicle
• *Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.
  Job Types: Full-time, Permanent
  Pay: $22.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Front desk: 1 year (required)
• Administrative : 1 year (required)

Language:

• French and English (required)

Licence/Certification:

• G driver’s license (preferred)

Work Location: In person
Expected start date: 2025-08-3

• Acting as local branch Technician Hotline liaison; fielding technician requests/questions and directing them appropriately
• Monitoring, tracking, and accepting all deliveries
• Provide access to office/warehouse for technicians to collect product
• Tracking and recording cheques and cash brought in by technicians and sales representatives, using transfer of funds forms and CRM reports to document payment collection; applying amount collected to client accounts, or returning cheque payments to customers via lettermail
• Assisting with day-to-day operations to ensure the office is running smoothly, such as handling bank deposits, or any technician/sales rep inquiries that may arise
• Checking and organizing mail, twice a week
• Scanning and sending documents to appropriate channels; filing paperwork physically and digitally for record-keeping purposes, or shredding as required
• Responding to Google reviews to ensure customer satisfaction and positive feedback; directing all negative reviews to the appropriate branch and customer service manager and tracking all 5-star reviews
• Maintaining a clean and organized office environment while keeping the office stocked, shopping for office supplies or groceries when needed
• Completing customer checklists; verifying and uploading/updating client information
• Monitor and track shipment paperwork received for any inventory
• Booking technician exams, keeping track of exam dates, updating new technician

start dates based on exam results and assisting with study prep

• Monitoring and verifying technician hours and kilometres for Azuga
• Rescheduling, managing, and organizing of technicians’ daily service routes, adding and removing customers or moving routes as needed to assist with sick call-ins or fitting in customer escalations
• Scan previous day’s technician reports daily, making edits as needed and booking

requested follow-up appointments

• Assisting the customer service department by working the general customer service phone queue and email inbox as needed
• Making outbound calls to new customers each morning to reschedule initial services, ensuring prompt and attentive customer service