ABOUT OUR COMPANY

Repair.Dental stands as a leading dental equipment repair specialist, delivering reliable diagnostic services, rapid repair solutions, and outstanding customer support to dental practices throughout the United States and Canada.

POSITION OVERVIEW

We are seeking a dedicated Administration and Call Coordinator to serve as the primary communication link between our company and dental clinic clients. This role combines administrative excellence with exceptional customer service to ensure seamless client experiences.

CUSTOMER EXPERIENCE:

• Deliver outstanding customer service with a focus on problem resolution
• Work collaboratively with internal departments to address client needs
• Contribute to continuous improvement of customer satisfaction initiatives

ESSENTIAL SKILLS:

• Outstanding verbal and written communication abilities
• Strong interpersonal skills with a customer-focused approach
• Proven ability to thrive in high-volume, fast-paced environments
• Excellent multitasking capabilities for managing simultaneous calls and tasks
• Superior problem-solving and conflict resolution expertise
• Technical proficiency with customer relationship management (CRM) systems and communication software

PREFERRED EXPERIENCE:

• Previous experience in customer service or call center environments
• Familiarity with dental or medical equipment industry (an asset)
• Administrative or coordination experience