Administration and Customer Support Officer at Hume City Council

Broadmeadows, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

77133.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Customer Service, Facility Operations, Booking Management, Enquiry Handling, Complaint Management, Data Management, Purchasing, Document Management, Liaison, Judgment, Record Keeping, Scheduling, Reporting, Adaptability, Time Management

Industry

Government Administration

Description

Job Description Permanent Full Time $77,133 per annum plus superannuation Join the City Lifestyle team Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. The Administration and Customer Support Officer role supports the smooth running of a community facility through efficient administration, responsive customer service, and hands-on operational support. It involves managing bookings, handling customer enquiries and supporting the day-to-day operations of the facility. The position is rostered across a variety of community facilities to ensure staff coverage. What you’ll be doing: Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence, purchasing, document management, collation of data and reports. Administer the Facility’s booking system, including point of contact enquiries, maintenance of and adherence to the booking system and administration of accounting processes. Manage customer service requests, complaints, general enquiries and transactions. Assist the community by providing accurate information and advice about Council services in a polite, friendly and professional manner. Ensure effective and efficient day-to-day operation of the facility as per the Facility Operations Manual. Ensure the facility is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with Council’s Building Maintenance Team. The skills and experience you’ll bring to the role: Ability to make sound judgement concerning the day-to-day performance of the functions required for the effective operation of customer service within the Community Facilities and in accordance with the authority of this position. Proven ability to deliver high-level administrative support in a busy and dynamic environment, including proficiency in managing correspondence, records, scheduling, and reporting. Demonstrated commitment to providing professional, courteous, and responsive customer service to both internal and external stakeholders, with the ability to manage complex or sensitive inquiries effectively. Ability to work across multiple community facilities and adapt quickly to changing priorities, staff absences, and workload fluctuations while maintaining service standards. Proven ability to manage competing priorities, meet deadlines, and work independently with minimal supervision. Required Certifications & Qualifications: A nationally recognised Certificate in a related discipline (Administration or Customer Service) or relevant experience. A valid Victorian drivers license is a must this role will require travel to multiple sites across Hume City Council Why Hume City Council? A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values: We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn. We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected. We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will. All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do. We offer a competitive salary package, professional development opportunities, and a supportive work environment. A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply. All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

Responsibilities

This role supports the smooth operation of a community facility through efficient administration, managing bookings, handling customer inquiries, and providing hands-on operational support. Key duties include managing correspondence, purchasing, data collation, administering the booking system, and ensuring the facility is well-maintained.