About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.
In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.
What is the job role?
The Team has an exciting apprenticeship opportunity to support in providing a diverse range of functions to drive Social Care in continuing its transformational journey.
The role will focus on user support within our Children’s Case Management Systems such as: Assisting users in resolving system issues, configuring new options within the system such as addresses and new user accounts and developing guidance notes for new processes and system functionality.
The apprentice will study towards the Level 3 Business Administrator Apprenticeship Standard. Further information about this apprenticeship can be found here:
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0 ;
This apprenticeship role is a fixed term contract for 21 months in line with the length of the apprenticeship training.
The post will be based in our offices at One Friargate, Station Square, Coventry, United Kingdom.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?

We are looking for applicants that have:

• Strong numerical skills and attention to detail
• An understanding of what excellent customer service means
• Strong IT skills, including the ability to use a variety of programs for word processing, data entry, and presentation of documents
• An understanding of data protection and the importance of confidentiality

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Closing date: Thursday 14th August 2025
Pre-interview and assessment date: Tuesday 26th August 2025
Interview date(s) (Face-to-face): Wednesday 3rd September 2025
About Coventry