ESSENTIAL SKILLS:

It is essential that the Apprentice has the following skills and personal qualities:

• Able to liaise with colleagues
• Able to develop and sustain relationships with customers
• Good levels of English
• Excellent written communications including letter and report writing
• Confident with effective telephone skills
• Experience with MS Word, Outlook and Excel
• Accurate data input skills
• GCSEs in maths and English with at least a grade C / 5 are required

ABOUT US

Addingstone Insurance Solutions Ltd, a valued part of Brown & Brown UK, are a professional Commercial and property insurance broker, providing advice and bespoke insurance to both large corporate and smaller sized businesses as well as property owners throughout the UK. Addingstone Insurance have been trading for 15 years and are a young and ambitious company who won Broker of The Year at the Modern Claims Awards 2017. They are thrilled to have won the ‘Commercial Lines Broker Claims Team of the Year’ at the National Insurance Awards 2022.
At the PETA awards 2023, we were thrilled to have won ‘Mentor of the Year’ so you know that your management will be supportive whilst guiding you through to a successful outcome.

ABOUT THE ROLE:

The Administration Apprentice will primarily be dealing with telephone enquiries and referring them to the appropriate person, whilst ensuring that all communications with insurers or customers are accurately recorded on file, or electronically, as per the firm’s usual procedures.

OTHER DUTIES WILL INCLUDE:

• Inputting new business, amendments and renewals on the system
• Maintaining accurate records
• Keeping hard-copy records on customer files
• Working in accordance with the firm’s standard procedures
• Compiling documentation for clients’ policies
• Liaising with insurers, other company staff and claims handlers
• Assisting customers with day-to-day general enquiries
• Providing general office administration
• Supporting the accounts team