ABOUT US

Castle Hill Fitness & Aquatic Centre is a modern, community-focused facility offering a wide range of fitness, recreation, and wellness programs. Our mission is to inspire and empower the community to lead healthier, more active lives. We are proud to be a sustainable and inclusive hub for health and wellbeing.

ABOUT THE ROLE

Are you seeking a dynamic position that offers variety, flexibility, and the chance to be part of a vibrant community hub? Castle Hill Fitness & Aquatic Centre is looking for an enthusiastic and customer-focused individual to join our team as an Administration Assistant & Customer Service Representative.

KEY RESPONSIBILITIES

• Confidently use computer systems for bookings, emails, data entry, and stock ordering
• Provide exceptional customer service at the front desk and throughout the facility
• Answer phone calls, manage member inquiries, and support team operations
• Assist with facility bookings, membership queries, and general customer support
• Promote our programs, services, and special offers to members and visitors
• Maintain a positive, inclusive, and welcoming environment for all patrons
• Learn and adapt to new systems and procedures with a proactive mindset