About the job

We are seeking a front desk administrative team member with strong communication and problem-solving skills to support the smooth day-to-day operations of our CPA firm.

About Cycle CPAAt Cycle CPA, our primary focus is delivering top-notch accounting service to our clients. We strive to go above and beyond in meeting their needs and exceeding their expectations. Our dedication to excellence has earned us a reputation as a trusted partner in their financial success.

📍 Campbell River, BC | Full-Time | In-Office

Learn more about us at: www.cyclecpa.ca

• What We OfferCompetitive compensation starting at $25/hour, with flexibility based on experience and qualifications
• Bonus program and banked time policy
• Comprehensive health benefits package
• Four weeks of paid vacation
• Full-time schedule (37.5 hours per week), Monday to Friday
• Permanent, in-office position
• Supportive, collaborative team environment

About the RoleWe are seeking a highly organized and service-oriented Administration Assistant / Reception team member to support the day-to-day operations of our growing accounting firm.

As the first point of contact for clients, you will play a key role in delivering an exceptional client experience while supporting administrative workflows throughout the firm. This position is ideal for someone who enjoys staying organized, solving problems, communicating with people, and helping a professional team operate efficiently.

• Key ResponsibilitiesWelcome clients and visitors in a professional and friendly manner
• Answer, screen, and direct incoming phone calls and emails
• Manage incoming and outgoing correspondence, electronic documents, and client communications
• Schedule appointments and coordinate calendars
• Maintain accurate client records and electronic filing systems
• Assist with document collection and follow-up requests to ensure files remain complete and on schedule
• Support client onboarding and administrative processes through client portals and e-signature platforms
• Assist with tax return e-filing and CRA authorization processes
• Communicate with clients regarding outstanding information and provide timely updates
• Perform data entry, document preparation, and general clerical support
• Coordinate with accounting staff to ensure smooth communication and workflow completion
• Identify opportunities to improve internal administrative processes and efficiencies
• Maintain a professional, organized, and welcoming office environment
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