Administration Assistant at EML

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Attention To Detail, Time Management, Communication Skills, Proactive Approach, Collaboration, Legal Knowledge, Claims Management, Technical Skills, Record Keeping, Documentation Preparation, Report Preparation, Stakeholder Liaison, Information Management, Workflow Management, Computer Skills

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As an Administration Assistant, you will provide specialist administrative support to enable EML’s Eligibilty team to proactively manage personal injury claims effectively, in accordance with the requirements of the relevant jurisdiction. This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week. YOUR RESPONSIBILITIES Provide administrative support to Legal and Technical teams to progress and resolve specialist claims, litigated claims, and/or disputed matters. Manage information requests and exchanges related to specialist claims, litigated claims, and/or disputed matters in line with required workflows and timeframes. Liaise with providers and stakeholders in relation to specialist claims, litigated claims, and/or disputed matters. Maintain accurate records in the relevant claim system as directed. Prepare documentation and correspondence for specialist, pre-litigated, and litigated claims, and/or disputed matters. Assist with the preparation and distribution of reports as required. ABOUT YOU 1–2 years’ experience in an administrative role, ideally within an insurance, legal, or claims environment. Confident computer skills, with experience using ACCtion and NOVUS highly regarded. Exceptional attention to detail and strong time management skills to effectively manage competing priorities. Clear and professional written and verbal communication skills, with the ability to interpret basic technical terminology and Victorian legislation. A proactive, self-motivated approach with the ability to work both independently and as part of a supportive, collaborative team. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

As an Administration Assistant, you will provide specialist administrative support to the Eligibility team to manage personal injury claims effectively. This includes preparing documentation, managing information requests, and liaising with stakeholders.