JOB DESCRIPTION – ADMINISTRATION ASSISTANT (6 MONTHS FIXED TERM)

Post Title: Administration Assistant
Location: Accrington Office (office-based)
Hours: 20 hours per week (86.7 hours/month), Monday–Thursday 9:30am–3:00pm (30-minute unpaid lunch)
Salary: £24,178 FTE (pro-rata £15,600/year; £15.00 per hour)
Contract: 6-month fixed term, with potential extension following review
Reports to: Property Asset Manager
Start Date: As soon as possible

JOIN OUR TEAM – MAKE A DIFFERENCE IN SOCIAL HOUSING.

We’re looking for an Administration Assistant to join our Accrington office on a 6-month fixed-term contract, helping to keep our housing operations running smoothly.

You’ll be:

• Managing utility accounts and working closely with our Property Asset Manager.
• Processing invoices in our SASSHA system, ensuring every transaction is accurate and linked to the right property.
• Monitoring the utilities mailbox, making sure queries are dealt with quickly and effectively.

You’ll work 20 hours per week (Monday–Thursday, 9:30am–3:00pm), with a salary of £15,600 /year pro-rata (£15.00 per hour
This role is office-based to strengthen collaboration between our Finance, Property Assets, and Housing teams – helping us create a true “golden thread” in the way we work.

We’re looking for someone with:

• Strong administration skills
• A great eye for detail.
• A proactive, team-focused approach.
• Confidence using IT systems and databases.

If you’re ready to bring your skills to a role that genuinely supports our tenants and strengthens our services, we’d love to hear from you.
Apply by: 22/08/2025 Start date: As soon as possible
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Pay: £15.00 per hour
Expected hours: 20 per week

Language:

• English (required)

Work Location: In person
Application deadline: 22/08/2025
Reference ID: Administration Assistan

PURPOSE OF THE ROLE

The Administration Assistant will provide essential housing administrative and processing support, ensuring smooth operations within the FHA Team. The role will focus on utility account monitoring, invoice processing, and general housing administration tasks. This position will be based at our Accrington office to facilitate close collaboration between the Finance, Property Assets, and Housing teams, strengthening operational alignment and efficiency.

KEY RESPONSIBILITIES

• Utility Management
• Monitor, track, and manage all utility accounts in collaboration with the Property Asset Manager.
• Identify cost increases or anomalies and escalate appropriately.
• Liaise with suppliers to resolve billing or service issues.
• Invoice Processing
• Input invoices into the system, ensuring accurate allocation to individual properties.
• Maintain up-to-date financial records and documentation.
• Mailbox Monitoring
• Oversee and triage the utilities mailbox, redirecting queries to relevant team members in line with agreed processes
• Customer Service
• Respond to internal and external queries promptly and professionally.
• Liaise with properties to arrange appointments relating to utilities etc.