ABOUT US

Community Services #1 is a not-for-profit organisation dedicated to supporting people and families in the ACT and surrounding NSW region. With over 200 employees and volunteers, we deliver programs that address community needs and foster a sense of belonging.

• Perform a range of administrative processes to support maintain the running of the program, including process for CCS funding, enrolments for the services and maintaining client information.
• Under the guidance of the director, assist in developing and maintaining procedures relating to administrative functions of the service.
• Provide quality customer service for program queries, following up with Clients, using sound judgement for escalating queries and maintain record keeping as per the National Quality Standards.
• Monitor and administer program inboxes, answering phones and providing assistance where necessary.
• When required act as the responsible person on duty.
• Report directly to the Director/ Nominated Supervisor of any problem arising, which would affect the children, service approval or rating, regulatory and legal compliance or the smooth running of the service.