At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

In the role of an Administration Assistant you will be responsible for providing proactive administrative support for internal stakeholders to ensure performance targets are met, through the delivery of high-quality administrative functions.

How you'll make an impact

• Provide high quality customer service to all stakeholders;
• Accurate Data Entry;
• Team calendar management;
• Booking appointments and referrals with service providers;
• Utilise templates to draft and issue letters to external stakeholders;
• Request and follow up information from external stakeholders as required;
• Monitor and Action emails as required;
• Maintain up-to-date filing systems through the delivery of accurate and regular data entry;
• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner;
• In line with RTWSA CARE Principles, ensure a tailored customer centric service with empathy, respect and a focus on continued improvement; and;
• Other duties as prescribed by management.

About you

• Recent work experience within a customer service-based role
• Strong administration experience
• Excellent communication and interpersonal skills as well as a team player attitude
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...