Company Description
Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.
Job Description
Join Minor Hotels in an exciting national role based in Maroochydore, where your exceptional customer service and operational expertise will make a real impact across 65+ properties throughout ANZ. If you’re someone with a background in hotel operations, customer service, or admin and are ready to take on a dynamic corporate role, this is your opportunity to join a global hotel group.
In this role, you’ll be the go-to expert for our Property Management Systems, including CMS Hospitality and Opera. These systems play a key role in guest communication, check-ins, trust accounting, and more. You’ll provide hands-on training, resolve queries, and troubleshoot issues through our helpdesk, showcasing your strong time management and communication skills.
With support from a senior team, you’ll also be part of a rotational after-hours schedule (5:00 PM to 7:30 AM) once every two weeks, earning an additional allowance. A strong understanding of hotel operations and trust accounting is vital, as you’ll assist with end-of-month processes and provide support on the 1st of each month, including weekends and public holidays, in exchange for time-in-lieu. This is your chance to step into a corporate role with a global reach and true impact.

• Provide exceptional customer service and operational support, offering tailored training and troubleshooting to hotel teams across ANZ.
• Build and maintain strong, collaborative relationships with property teams, fostering communication and trust to ensure operational success.
• Regularly maintain and update the Property Management System (PMS), ensuring it functions efficiently and evolves with the needs of the business.
• Provide vital CMS support during end-of-month processes, especially on the 1st of each month, ensuring smooth and accurate reporting.
• Participate in a rotational after-hours support schedule, offering reliable, professional assistance whenever needed.
  Qualifications