About the job

Job Title: Administration AssistantLocation: Lenwade, NorwichJob Type: Full time in officeReports to: Administration Manager

Role Overview

We are seeking an experienced and highly capable Administration Assistant to support our rapidly growing business. This will be a fast-paced role, suited for a candidate with impeccable communication skills, a high level of customer care, excellent attention to detail and significant degree of IT literacy.

The successful candidate will report to the Administration Manager and partake is all administrative functions the business requires, from customer facing to back-room office management. This role requires a strategic thinker who is also comfortable executing a multitude of different activities simultaneously whilst being able to react quickly to sudden changes.

Key Responsibilities

Key responsibilities for the role will include, but not be limited to the following:

• Contact new customers registering via our website and guide them through the onboarding process.
• Clearly explain the benefits and process of our products over the phone, responding confidently to queries.
• Prepare contracts, legal documentation, and supporting paperwork with a high level of accuracy and attention to detail.
• Liaise with external legal representatives to coordinate contract reviews and finalisation.
• Meet with customers at our premises to facilitate contract signings and provide a professional, welcoming experience. This will include premises in both Norfolk and Kent as well as other locations across the UK.
• Provide ongoing customer support throughout their journey, including post-completion follow-up.
• Schedule installation works, site surveys, inspections and maintenance visits.
• Manage and coordinate ongoing monitoring and servicing visits, ensuring effective diary coordination, route planning and communication between clients and operational teams.
• Act as Front of House at our busy Norfolk site, managing visitors, incoming calls, and general enquiries.
• Provide general administrative support across the business to ensure smooth day-to-day operations.

Skills & Experience

Essential

• Demonstrable experience in an administrative support role, providing comprehensive assistance to senior staff and wider teams. Experience managing diaries, coordinating meetings, preparing documentation, maintaining records, and ensuring smooth day-to-day office operations.
• Strong customer service background, with experience handling enquiries via phone, email, and in person. Confident in managing expectations, resolving queries efficiently, and dealing professionally with challenging or sensitive situations while maintaining a positive client experience.
• Excellent written and verbal communication skills, with proven ability to draft high-quality correspondence, reports, meeting minutes, and client communications with accuracy and attention to detail.
• Experience supporting a busy office environment, including prioritising workloads, meeting deadlines, organising travel and events, processing invoices, and maintaining filing systems (both electronic and paper-based).
• Highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable learning new systems quickly. Experience using databases, CRM systems, or document management systems to maintain accurate records.
• Comfortable working in a fast-paced, hands-on environment, demonstrating flexibility and initiative to support changing priorities and business needs.
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