Administration Officer

Full-time or part-time opportunities available, based at our Wangaratta or Yarrawonga office.

Are you organised, people-focused, and passionate about supporting older people to access the services they need?

MHA Care is seeking a professional and approachable Administration Officer to join our team to suit our growing needs. This is a varied and rewarding role suited to someone who thrives in a fast-paced environment, enjoys being the first point of contact, and takes pride in delivering high-quality administrative support.

About the Role

As the Administration Officer, you will play a key role in ensuring the smooth day-to-day operation while providing administrative support for other areas of the business and the Support at Home program.

You will be the first point of contact for clients, families, and service providers, ensuring every interaction is professional, respectful, and helpful. Alongside admin duties, you will support processes, maintain accurate client records, and assist with coordination of services. You may also be responsible for providing assistance to clients in basic My Aged Care registrations.

Key responsibilities include:

• Responding to phone, email, and in-person enquiries
• Acting as the first point of contact for referrals and intake enquiries
• Maintaining accurate client records in electronic and paper-based systems
• Monitoring and responding to intake and general enquiries in a timely manner
• Processing client payments and maintaining accurate financial records (receipting, reconciliation)
• Preparing documentation, client packs, and correspondence
• Managing office supplies, mail, and general office administration
• Supporting data entry, reporting, and quality improvement activities
• Assisting across the team during peak periods and providing administrative support as required
• Providing front desk reception and high-quality customer service

About You

You are organised, adaptable, and confident managing multiple priorities. You bring a strong customer service mindset and enjoy working both independently and as part of a team.

To be successful in this role, you will have:

Essential:

• Excellent customer service and interpersonal skills
• Strong written and verbal communication skills
• Proven administrative experience in a busy environment
• Advanced computer skills, including Microsoft Office and web-based systems
• Ability to manage competing priorities with strong attention to detail
• Current satisfactory Police Check
• Current Driver’s Licence
• Current Working with Children Check

Desirable:

• Experience in aged care, disability, or community services
• Experience with client management systems
• Familiarity with Aged Care Quality Standards

Why Join MHA Care?

• Be part of a supportive, values-driven not-for-profit organisation
• Make a meaningful difference in your local community
• Work in a diverse and engaging role with variety every day
• Access ongoing professional development opportunities
• Salary packaging benefits up to $15,900
• Employee Assistance Program available

To view the Position Description, visit our website https://mhacare.org.au/careers/

How to Apply

To apply, please submit your resume and a cover letter addressing the key selection criteria to **@mhacare.org.au by 9am Thursday 29th October 2026, marked Private and Confidential.

Applications will be reviewed as they are received, and the position may close early if a suitable candidate is identified.

• MHA Care is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.