Manage departmental inboxes, respond to routine enquiries and direct correspondence to the appropriate colleagues.
Act as a key contact for repair agents, customers, suppliers and internal departments, chasing outstanding information and updates.
Maintain accurate repair agent records and monitor supplier compliance documentation, including insurance certificates and health and safety records.
Support management reporting, KPI information, supplier performance records, repair agent audits and routine finance queries.
Help coordinate Maintenance Controller diaries, workloads and absence cover following suitable training, while identifying opportunities to improve processes.
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