REQUIREMENTS

• Proven experience in an administrative or office support role.
• Strong organisational skills and attention to detail.
• Confident and professional telephone manner.
• Proficient in Microsoft Office, particularly Excel.
• Ability to multitask and work under pressure.
• A proactive, can-do attitude with excellent problem-solving skills.
• Reliable, punctual, and trustworthy.

ABOUT US & THE ROLE

PRN Water Services is a growing provider of domestic water testing for Scotland’s Private Rental Sector. We are committed to ensuring safe and compliant water supplies for rental accommodation. We are seeking a highly organised and reliable Administrative Assistant to join our team. This role is perfect for someone who is confident on the phone, skilled in administrative tasks, and able to handle multiple priorities with ease. You will play a key role in ensuring the smooth day-to-day running of our office and providing excellent service to our customers.

KEY RESPONSIBILITIES

• Manage and respond to emails in a timely and professional manner.
• Answer incoming calls, handle enquiries, and direct them to the appropriate team members.
• Coordinate diary and calendar management, including scheduling meetings and appointments.
• Perform general administrative duties, with proficiency in Microsoft Excel and other Office applications.
• Process and package customer orders accurately and efficiently.
• Maintain general office upkeep, ensuring a tidy and organised workspace.
• Liaise with customers to provide updates, resolve issues, and ensure high levels of satisfaction.