How you’ll make a difference:
Working with the out of hours Emergency Duty Team (EDT) you will provide administrative support to a small team of social care practitioners who cover South Gloucestershire, Bath and Northeast Somerset, Bristol and North Somerset.

What you will be doing:

• It will be your responsibility to maintain clients’ records, complete statistical records and data returns on spreadsheets and maintain the EDT staff rota and records for the EDT pool cars.
• You will be required to accurately record and assist in the monitoring and maintaining of budgets and financial information.
• When required, you will be asked to act as a call handler. This will mean taking calls from members of the public, the police and other agencies collating information to pass on to an EDT Officer.
• Regularly, you will liaise with local providers to identify available resources (by contacting foster carers, care homes, B&B’s, and kennels if families have pets), to check for availability, and then passing back to a social worker to arrange accommodation.

What we need from you:

• We require you to hold an NVQ 2 or 3 GCSE’s grades C/4 or above or have an equivalent qualification or relevant experience in office administration.
• It is essential that you can communicate effectively with customers, professionals and partnership agencies using a variety of media i.e. email, phone, face to face etc.
• Given the elements of the role, you will have great IT skills and know its practical application, including experience of using Microsoft Office (Outlook, Word, Excel, PowerPoint) and maintaining computerised record systems.
• Ideally, you will have had previous experience of dealing with challenging calls from members of the public and families who are looking for out of hours support.

What you need to know

• The role works to a four-week rolling rota, this includes working some weekends, evenings and bank holidays (enhancement to pay).
• You will be working 12 hours per week on average, salary is pro-rated to hours worked.
• All hours worked will be based at our the Badminton Road office.

Rota:
Week 1: Friday Night, Saturday Night, Sunday night
Week 2: Friday night
Week 3: Friday night
Week 4: Saturday day
Times:
Friday night: 15:45pm - 00:15am
Saturday/Sunday night: 16:45pm - 00:15am
Saturday day: 08:45am - 17:15pm

WE’RE MAKING A DIFFERENCE, BE PART OF IT!

To view the full job description, please click this link: Administrative Assistant EDT - Job Descriptio

• It will be your responsibility to maintain clients’ records, complete statistical records and data returns on spreadsheets and maintain the EDT staff rota and records for the EDT pool cars.
• You will be required to accurately record and assist in the monitoring and maintaining of budgets and financial information.
• When required, you will be asked to act as a call handler. This will mean taking calls from members of the public, the police and other agencies collating information to pass on to an EDT Officer.
• Regularly, you will liaise with local providers to identify available resources (by contacting foster carers, care homes, B&B’s, and kennels if families have pets), to check for availability, and then passing back to a social worker to arrange accommodation