Administration Assistant (UQ Psychology Clinic) at University of Queensland

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

80606.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Reception, Organizational Skills, Communication, Empathy, Confidentiality, Data Entry, Scheduling, Quality Control, Health Care Experience, Microsoft Office, Practice Management Software, Flexibility, Team Collaboration, Independence

Industry

Higher Education

Description

School of Psychology / UQ Psychology Clinic Part-time, permanent position - 15 hrs/week (4pm – 7pm, Monday to Friday) Base salary (full-time equivalent) will range from $76,025 - $80,606 + 17% Superannuation (HEW Level 4) Based at our St Lucia campus About This Opportunity We are seeking a personable, customer focused Administration Assistant to support the effective and efficient operation of the UQ Psychology Clinic. This is an exciting, permanent opportunity to provide exceptional administration and reception support during our evening shift from 4pm - 7pm, Monday to Friday. Reporting to the Clinic Manager, you will support the training of postgraduate psychology students and the delivery of mental health services to the wider community, working collaboratively in a well-defined team model to provide optimal service to stakeholders. The ideal candidate will be independent and self-motivated, as you will often be the sole team member onsite during after-hours clinic operations. Key responsibilities will include, but are not limited to: Facilitate efficient functioning of the clinic's day to day operations, in accordance with administrative protocols and standard operating procedures. Ensure prospective and current clients are provided with accurate information regarding the clinics’ services. Provide reception services to prospective and current clients of the clinic, including managing enquiries and referrals, attending to client arrivals, scheduling client appointments and overall coordination of the client-clinic relationship. Undertake administrative quality control functions as relevant to the clinic, such as ensuring quality of data entry by students, tracking and coordination of consumables and resources and reviewing of financial information. Provide reception services at the School of Psychology Student Administration as needed, including directing student and staff enquiries. About You Our ideal candidate will possess: Completion of a diploma level qualification with relevant administrative and/or reception experience. Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a health care setting. Demonstrated experience in the use of computer systems and other technology relevant to the position such as the Microsoft Office suite of programs, email systems, internet-based technologies and practice management software. High level organisational skills to plan your own workload ensuring the needs of the clinic are met, whilst allowing for fluctuations in workload. Ability to work independently and flexibly as part of a wider team. Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment. Aptitude for communicating with clients and students, including people with mental health concerns, and physical or intellectual disabilities, showing appropriate levels of empathy, respect and confidentiality whilst providing a high level of customer service. Ability to work within an agreed work pattern within the hours of 4:00pm - 7:00pm, Monday to Friday. Please note, you must maintain unrestricted work rights in Australia for the duration of this appointment to apply (employer-sponsored work rights are not available for this appointment). The successful candidate will also be required to complete a criminal history check and hold (or be willing to apply for) a Working with Children Blue Card. About UQ Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: 17% superannuation and 17.5% annual leave loading Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave Access to health and wellness programs and discounted health insurance On-campus childcare, affordable parking, and access to UQ Sports facilities Opportunities for career development and progression such as UQ Study for Staff Questions? For more information about these opportunities, please contact Katie Thomson, Clinic Manager at k.jackson1@uq.edu.au. For application queries, please contact talent@uq.edu.au stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume A cover letter summarising how your background aligns with the 'About You' section (2 pages) Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications close Friday 31 October at 11.00pm AEST (Job Reference Number: R-56100). The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state-of-the-art facilities, libraries, and cutting-edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.

Responsibilities

The Administration Assistant will facilitate the efficient functioning of the clinic's day-to-day operations and provide exceptional reception services to clients. This role includes managing enquiries, scheduling appointments, and ensuring quality control of administrative functions.