Administration & Case Support Worker
Provide a welcoming reception and admin support to our Housing Supports teams. Make a positive difference in clients’ lives, acting as the primary source of info and advice for our Tenancy Advocacy & Support programs, located in Morwell 3840

About the Role:

• Provide a welcoming and professional first point of contact for all clients, visitors, and staff in person and over the phone.
• Offer crucial administrative support to the Tenancy Advocacy & Support team and other Teams within Quantum as required, including managing mail, maintaining a tidy reception area, and assisting with various tasks.
• Act as a primary source of information, advice, and referrals for the Tenancy Advocacy & Support programs.
• Provide essential case support by assisting with administrative tasks like case notes, completing referral forms, and managing data on the Client Record Management (CRM) system.
• Help our Housing Supports team meet their program requirements by maintaining accurate records and assisting with assessments and applications.

The Ideal Candidate will bring:

• A client-focused approach with the ability to provide high-quality services in line with organisational policies.
• Strong problem-solving skills to analyse situations, consider the broader context, and develop practical solutions.
• Effective communication and collaboration skills to work well with others, actively listen, and contribute to a team environment.
• Resilience in handling challenging situations, maintaining a solution-focused mindset, and practicing self-care.
• Valid Victorian Driver’s Licence |Working with Children Check |Police Check.
• Certificate IV in Business Administration or other related field or equivalent experience. (refer to Position Description).

Benefits of working at Quantum:

• Location – Morwell.
• Job Security – 1EFT (38 Hours) | Permanent.
• Salary – SCHADS Award Level 4 | $88,090 P/A | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
• Supervision & support.
• Promotional opportunities within the Organisation

• Provide a welcoming and professional first point of contact for all clients, visitors, and staff in person and over the phone.
• Offer crucial administrative support to the Tenancy Advocacy & Support team and other Teams within Quantum as required, including managing mail, maintaining a tidy reception area, and assisting with various tasks.
• Act as a primary source of information, advice, and referrals for the Tenancy Advocacy & Support programs.
• Provide essential case support by assisting with administrative tasks like case notes, completing referral forms, and managing data on the Client Record Management (CRM) system.
• Help our Housing Supports team meet their program requirements by maintaining accurate records and assisting with assessments and applications