Key Responsibilities

• Handle a high volume of inbound calls and emails daily (50–60/day) for course bookings.
• Schedule appointments accurately using a proprietary booking system.
• Deliver top-tier customer service in a calm and efficient manner.
• Keep detailed, organized records of booking data and client information.
• Manage administrative paperwork.

Must-Have Qualifications

• Excellent spoken and written English.
• Strong typing speed and responsiveness.
• High attention to detail and ability to multitask under pressure.
• Prior experience in administrative, booking, or reception-heavy roles.
• Comfortable handling high volumes of work with autonomy.

Nice-to-Have

• Experience working in the safety training, education, or certification space.
• Familiarity with QuickBooks or similar platforms.
• Exposure to B2B client interactions or high-volume scheduling environments.

• Data Entry
• Preparing Certificates for classroom
• Taking payments, receiving payments

· Booking, Phones, emails

• This is a very busy, fast paced office. You must be able to multi-task, think quickly, and respond professionally daily.

Client Care:
· Liaison with any customers billing/invoicing/client accounts
Experience Quickbooks (Online)
Preferred Skills
Online Quickbooks, Accounting, Customer Care
Additional Notes Reports directly to the Director.

Work Remotely

• No

Job Types: Part-time, Permanent
Pay: $24.00-$25.00 per hour

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 3 years (preferred)

Work Location: In perso

• Handle a high volume of inbound calls and emails daily (50–60/day) for course bookings.
• Schedule appointments accurately using a proprietary booking system.
• Deliver top-tier customer service in a calm and efficient manner.
• Keep detailed, organized records of booking data and client information.
• Manage administrative paperwork