Job Summary: IFC Certification is looking for an Administration Coordinator to join their friendly and fast-paced admin team. In this role, you will support our inspectors and auditors in delivering certification services while providing exceptional customer service. Kiwa, is a global leader in Testing, Inspection and Certification. Our company motto is we create trust. We want you to trust us in becoming your employer of choice. About the role:

As an Administration Coordinator, you will help process client applications, maintain accurate records, and support both internal teams and external clients.

• Handle new enquiries from existing and potential clients
• Process client applications from initial enquiry to certification award
• Provide customer service support across all clients
• Support auditors, inspectors, and subcontractors with projects as needed
• Maintain accurate client records on the company’s system and website portal database
• Answer and manage incoming calls

Do you have what it takes?:

• Experience in a similar administration role
• Working knowledge of CRM systems desirable
• Strong attention to detail and organisational skills
• Competent across Microsoft Office packages
• High level of numeracy and literacy
• Ability to work independently with strong time management skills

What can you expect from us in return?:

• £25,000 - £30,000 per annum
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, this is a hybrid role with 1-2 days per week in our Aylesbury office
• Private Medical Insurance
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Pension Contributions
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.
As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.
If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com

Please refer the Job description for details