Job DescriptionThe role:

We have an exciting opportunity for an enthusiastic individual with administrative/client services experience to join our team as the Client Services Coordinator. 

📅 Comprehensive onboarding and support will be provided.

Your responsibilities include:

• All functions of the client experience at Pepper Kids
• Handling any client concerns & complaints
• Daily email management, opening, forwarding, actioning, and filing as required
• Answering phone calls and scheduling appointments
• Managing bookings and cancellations
• Document management
• Managing client and staff queries and concerns in collaboration with the Clinic Manager
• Data input and maintenance for our practice management software
• Other ad hoc tasks as required

The hours:

⏳Monday to Thursday 8.30am to 5.30pm & Friday 12pm -5pm (half day) 

About us:

Pepper Kids Therapy is an allied health practice that provides a holistic approach to client care through speech pathology, occupational therapy, and psychology. 

Benefits: 

• ✅ Registered NDIS provider 
• 🤗Supportive environment - teamwork, working in a team of 3, that make up Client Support Services
• 👶Paid Parental Leave - up to 12 weeks 
• 🧘EPA (Employee Assistance Program) 
• 📈Career Growth -  Stand-out performers have the opportunity for career advancement with Pepper Kids 
• 🚵Fitness Passport 

What you will need to join the team:

We recruit on the philosophy of finding the best culture contributors for our team, with a focus on personality, attitude and long-term career potential.

To be considered for the position, you will need a minimum of 2 years' experience in an admin role in a fast-paced environment and be able to demonstrate the following:

• Great attention to detail
• Great attitude towards customer service and presentation
• Intermediate Microsoft Office/Google Workspace skills
• Ability to prioritise tasks
• Energetic, flexible and independent
• Understanding and respect of cultural diversity and differing abilities
• Assertive and patient communicator
• Committed to learning and implementing new skills
• Capable of working alone and as a valued team member
• Committed to advancing the lives of people with disabilities