OVERVIEW

We are seeking a dedicated and enthusiastic Admin Assistant with Customer Service Skills to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. This role is pivotal in ensuring customer satisfaction and fostering positive relationships with our clients. If you are currently working in a Company administration role and have Customer Service skills and experience we want to hear from you!

REQUIREMENTS

• Strong communication skills with the ability to engage effectively with customers.
• Experience in data entry and maintaining accurate records.
• Ability to analyse information and provide solutions promptly.
• Previous experience in a customer service role is required.
• A positive attitude and a commitment to delivering exceptional service.
  Join us in providing outstanding support to our customers while developing your career in a rewarding environment!
  Job Type: Part-time
  Pay: From £13.00 per hour
  Expected hours: 24 per week

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Bridgnorth WV15 5BA: reliably commute or plan to relocate before starting work (required)

Experience:

• Office Administration: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 15/08/2025
Expected start date: 01/09/202

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services.
• Maintain detailed records of customer interactions through data entry on our CRM
• Analyse customer feedback to improve service delivery.
• Demonstrate excellent phone etiquette while handling calls.
• Collaborate with team members to resolve complex issues efficiently.
• We are governed by the FCA. therefore accuracy and diligence are essential