Job Title: Administration Executive
About Pink Spaghetti: We are a growing PA company based near Chester looking for a UK based home-based Administration Executive who will support us with our growing list of customer tasks. We provide tailored, relationship-driven support in areas such as email and diary management, administration, research, data entry, and much more. Our clients trust us to be proactive, efficient, and professional, while bringing a personal touch to everything we do.
We’re looking for a skilled (minimum 3-5 years experience), customer-focused Administrator to join our small, friendly team. If you have excellent technical skills, a positive outlook, a passion for helping people and love administration tasks, we’d love to hear from you.
Location : Working with a remote friendly, supportive team. Meeting up in person several times a year.
Hours: 25 hours a week spread over 4-5 days, Monday – Friday during office hours (can fit within school hours).
Rate of pay: Starting salary of £24,375 - £26,325 per annum pro-rated based on 37.5 FTE
Close date: 16th September
Key Responsibilities:
Manage client accounts: Manage day to day communication, plan workload and liaise with clients in addition to delivering their work.
Email Management: Organise and prioritise clients’ inboxes, respond professionally on their behalf, and ensure nothing important slips through the cracks.
Diary Management: Coordinate appointments, manage bookings, and help clients stay on top of their schedules.
Data Entry: Accurately input and organise data to support clients’ business operations.
Customer Support: Handle phone calls and emails with warmth, efficiency, and professionalism, ensuring clients and their customers feel valued.
Bookkeeping Support: Provide administrative assistance around bookkeeping tasks, such as chasing invoices and filing expenses.
Process Documentation: Develop clear and concise process documentation to help streamline tasks and ensure consistency for clients.
Proactive Problem-Solving: Identify opportunities to improve processes, resolve issues independently where possible, and know when to ask for support or clarification from clients.
Research: Conducting research on a range of topics as required by the clients.
About You:

• Have evidence of 3-5 years of administration experience.
• Be customer-service focused with a warm, approachable manner and a proactive attitude.
• Be highly organised, with strong time-management skills and attention to detail.
• Have excellent technical ability, with confidence using tools like Microsoft Office, Google Workspace, CRMs, Xero or FreeAgent and scheduling systems.
• Be comfortable working independently and as part of a small, collaborative team.
• Be confident communicating with clients to clarify instructions or expectations.
• Be able to document processes clearly and concisely for others to follow.
• Possess a positive and can-do attitude, with the ability to adapt to the needs of different clients.
• Have superb attention to detail.
  This is an employed position and therefore not suitable for freelancers.