About The Role

• Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
• Make recommendations on the Hotel and local area
• Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
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About You

• Experience in a similar role - Exposure to FO Hotel leadership/management is essential
• Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
• Team player, great personality and a passion for delivering the best service possible with a boutique vibe
• Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities
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