An exciting opportunity has arisen for the role of Administration Manager within the Booking Centre, Patient Access at the University Hospitals Coventry and Warwickshire NHS Trust (UHCW).
We are looking to recruit an individual who wants to develop their management skills, is patient focused, enthusiastic and hard working with good attention to detail. We are a large and busy healthcare provider and want staff who are resilient, focused and who have a ‘can do attitude’. You will be one of three Administration Managers working across the department.
This is a vital role within the Booking Centre and requires you to be a committed, motivated, organised and pro-active individual. You will need to possess excellent initiative and communication skills and have an exceptional attention to detail with the ability to work under pressure and to tight deadlines.
The post holder will be joining our Performance & Informatics (P&I) department, who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.
P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.
New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the ‘Health Equity and the Right to Treatment’ (HEARTT) tool which culminated in being awarded the ‘Innovation and Improvement in Reducing Healthcare Inequalities Award’ at the prestigious Health Service Journal Awards in 2022.
To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.
Please be advised there is a proposed interview date of 13th March.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
As an Administration Manager, you will deputise on behalf of the Operations & Performance Manager of the Booking Centre, supporting the effective daily tasks and will act as the first point of call for any service escalations, issues and risks raised by the team and you will be required to work with management to resolve matters requiring escalation providing subject matter expertise to enable effective response and delivery.
The role will consist of co-ordinating the service within the Booking Centre alongside acting as a source of advice and guidance regarding the service. Additionally we would expect you to provide support to the Management Team in developing and maintaining an effective and efficient administrative service which meets departmental, Trust and national standards, policies and procedures
You will need to be proficient in the use of standard Microsoft Office packages. In addition to this, experience in the use of patient administration systems would be advantageous.

THIS WILL REQUIRE:

• Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
• Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.
• Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.
• Responsibility for departmental performance including participation in the setting of objectives and standards.
• Representing the department in appropriate forums.
• Continuous review/updating of administration policies and procedures and supporting documentation and or systems.
• Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.
• Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems
• Liaise with Local CCG’s, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it partners.
• Acting as first point of call for any e-Referral Service escalations, issues and risks raised by the team.
  You will have a specialized area of focus; however, will be expected to provide cross-cover support as required to the Department.
  To deputise on behalf of the Operations and Performance Manager of Patient Access supporting the effective daily operation of the department.
  Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.
  Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.
  Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews.

To ensure an effective internal and external communication system within the department and Trust wide.

• Provision of an effective communication system both within the team and to internal and external agencies.
• Providing and improving services in line with Trust objectives and nationally agreed initiatives
• Motivating and persuading staff regarding changes to procedures and current practice
• Monitoring and providing reports to Senior Team in line with KPI
• Monitoring and assisting with the investigation of complaints in line with Trust guidelines, policies and procedures, instigating any immediate action required for reasons of health, safety and security.

To continually contribute to patient and business improvement Agendas.

• Undertaking any project work as directed, including obtaining information from the Internet, collation, manipulation and reporting of data in order to produce reports and spreadsheets,
• Utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Revenue Cycle, PowerChart, PM Office, EPR, PowerChart, e-Referral Service etc.
• Share ideas for potential service improvement.

For further details of the job role please see attached job description

Please refer the Job description for details