• Administration Services Manager: Full time position.
• We care about YOU! Access counselling, wellbeing services, legal & financial assistance
• Enjoy benefits such as paid parental leave, study leave and the option to purchase additional annual leave.
  Hollywood Private Hospital is seeking a highly motivated Administration ServicesManager to join our team. The successful candidate will be responsible for providing leadership and support to the administration teams across switch and reception, bookings, medical admissions, ED admissions, acute admissions and planned admissions to procedural areas.
  Responsible for the efficient and effective operations of the administrative team from a customer service, compliance and KPI perspective.
  Reporting to the Director of Corporate Services, your responsibilities will include day to day operational duties that includes managing and maintaining department KPIs such as labour, revenue and aged debtors.

SKILLS AND EXPERIENCE

You are a proactive leader with a passion for efficiency, excellence and exceptional communication skills. Your ability to lead, motivate, and support others to achieve results will see you succeed in this role.

ABOUT US

Hollywood Private Hospital is a modern, acute care hospital in Nedlands and enjoys a strong reputation for excellence in patient care. With more than 900 licensed beds, Hollywood Private Hospital is the State’s largest private hospital based on bed numbers.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

REQUIREMENTS

• Must provide a National Police Check conducted within the previous 12 months
• According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

• Workforce planning and ensuring efficient use of resources to meet hospital objectives as well as labour usage targets
• Manage and coach the Administration Services leadership team, to achieve effective rostering, training, mentoring, performance review and recruitment
• Oversee daily administrative operations to ensure KPIs are met,
• Foster and grow a customer service culture and focus within the team
• Attending operational meetings and facilitating departmental meetings
• Ensure that private health funds checks are completed and patients informed in a timely and accurate manner
• Implement and improve administrative processes to enhance efficiency
• Manage feedback or complaints in a timely manner
• Investigate and manage workplace grievances and issues in an effective and timely manner
• Create a ‘can do’ culture and promote team building across the teams