• Key ResponsibilitiesProvide effective leadership of daily operations to ensure consistent, high-quality service delivery.
• Oversee financial management, including budgets, funding utilisation and service-delivery efficiency.
• Maintain robust governance, risk, incident and quality assurance frameworks, and ensure compliance and audit readiness.
• Translate strategic priorities into practical plans, and lead the team through sector reform and change.
• Identify business development opportunities, partnerships and referral pathways that support sustainable growth.
• Lead, mentor and develop the team, and oversee recruitment, rostering and workload across the program.
• Maintain responsive communication with clients and families, and represent Esse Care across the sector.

Key Selection CriteriaSuccess in this role calls for a commercially minded, people-focused leader who can see the whole picture, not only the clinical detail. You are someone who learns quickly, leads with care, and thrives in a growing, purpose-driven organisation.

• To excel in this role, you should have:Proven operational or service management experience, ideally within aged care or home care.
• Strong commercial and financial acumen, with the ability to see beyond service delivery to the whole business.
• Demonstrated people leadership across multidisciplinary teams.
• A sound understanding of aged care funding and compliance, ideally the Support at Home program.
• The ability to learn quickly and adapt in a fast-moving, growing environment.