We are seeking an experienced Information Officer to join a public sector organisation for an initial 6-month contract.

Working within a regulatory and compliance environment, this role will provide accurate information and advice to a broad range of stakeholders, undertake research and analysis, maintain information within a case management system, and support investigation, audit and education activities.

This opportunity would suit someone with experience working in government, regulation, licensing, compliance, investigations or a similar legislative environment, who is confident interpreting legislation and communicating complex information clearly to stakeholders.

Key responsibilities will include:

• Providing accurate and relevant information to stakeholders regarding regulatory and licensing requirements
• Interpreting and applying relevant legislation, policies and procedures
• Responding to stakeholder enquiries via telephone and written correspondence
• Undertaking research and analysis of complex matters and preparing appropriate responses and information papers
• Assisting with case investigations, audits and stakeholder education activities
• Recording and maintaining stakeholder and case information within a case management system
• Interrogating data and assisting with statistical reporting on compliance matters
• Delivering a timely, professional and high-quality client service
• Identifying opportunities for continuous improvement across business processes

The position description places particular emphasis on legislation interpretation, stakeholder communication, research and analysis, investigation/audit support and accurate case-management records.

About you

To be successful, you will ideally demonstrate:

• Experience interpreting and applying legislation, regulation or policy
• Previous experience within a regulatory, compliance, licensing, investigations or government environment
• Strong written communication skills, including preparing correspondence and information for stakeholders
• Confident verbal communication and client service skills, including managing enquiries by telephone
• Strong research, analysis and problem-solving capability
• Ability to manage competing priorities and work effectively with limited supervision
• Strong attention to detail and accurate record keeping
• Ability to adapt to changing priorities and work effectively within a small collaborative team
• Experience using a case management or CRM system
• Previous experience with Microsoft Dynamics 365 would be advantageous but is not essential.

Apply Now

To apply, please send your resume or contact Abbie for a confidential discussion: *****@blackroc.co / 0413 444 ***