Administration Officer - Cancer and Ambulatory Support at ACT Health

City of Edinburgh, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

84284.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Referral Management, Outpatient Bookings, Customer Service, Data Entry, Appointment Scheduling, Call Handling, Administrative Support, Triage Support, Communication, Patient Coordination

Industry

Hospitals and Health Care

Description

Employment Type: Full Time, Temporary 6 months with possibility of extension and or permanency Classification: Administrative Services Officer Level 2/3 (PN 16212,57280) Salary: $70,236 – $84,284 (Plus 12.5%25 Super) Location: The Canberra Hospital & City Community Health Centre Section: Ambulatory Care Support Services – Central Health Intake Closing Date: 6 July 2026 What can we offer you: • Competitive pay rates and excellent working conditions within a tertiary hospital. • Salary Packaging with many options that provide full fringe benefits tax concessions. • Flexible working conditions. • Access to Employee Assistance Program. • Access to discounted gym membership. • Access to onsite Physiotherapists. • Onsite cafes, staff cafeteria, pharmacy and gift shop. About the Role: The Central Health Intake Team is a vital component of Canberra Health Services, providing a centralised and coordinated approach to referral management, outpatient bookings, and contact centre support. This dynamic team ensures timely access to more than 100 services, streamlining the patient journey from referral through to appointment. We facilitate equitable and efficient access to specialist outpatient care by managing referrals, triaging patients, and supporting both patients and clinicians through responsive communication and booking services. This is achieved by: • Acting as the first point of contact for patients and clinicians, providing information, guidance and support. • Delivering professional frontline service to patients attending outpatient clinics. • Coordinating appointments across a wide range of specialties, ensuring timely and accurate scheduling. • Processing referrals to ensure patients are directed to the most appropriate clinical service. Administration Officers are integral to the success of the Central Health Intake Team. They provide high-quality administrative support across all service areas, including: • Efficient handling of incoming referrals and documentation. • Professional call handling and customer service. • Accurate data entry and appointment scheduling. • Collaborative support to clinical and administrative colleagues. For more information regarding the position duties click here for the Position Description. Please note prior to commencement successful candidates will be required to: • Undergo a pre-employment National Police Check. To Apply: Please apply online by submitting a copy of your CV along with a 2-page response to the Selection Criteria, listed in the Position Description. ***Please note applications submitted via an agency will not be accepted for this position*** Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website. Our Vision: creating exceptional health care together Our Role: to be a health service that is trusted by our community Our Values: Reliable, Progressive, Respectful and Kind CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply. The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory’s history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics. If you would like further information regarding this opportunity, please contact Divya Bagga at (02) 5124 5105 or at Divya.Bagga@act.gov.au. #LI-DNI

Responsibilities

Provide high-quality administrative support for the Central Health Intake Team, managing referrals and outpatient bookings. Act as the first point of contact for patients and clinicians to ensure timely and equitable access to specialist care.