MANDATORY REQUIREMENT

Please note that the successful applicant will be required to hold or be willing to obtain the below:

• National Disability Insurance Scheme (NDIS) clearance check
• Working with Children Check
• NDIS Worker Orientation certificate
• Your own vehicle & an unrestricted driving licence.
• NDIS Orientation Module

The purpose of the role is to help the team at Cocoon Adventures to facilitate
life-enriching and accessible travel experiences for the people we support
and contribute positively to the reputation and commercial performance of
Cocoon Adventures. The position requires sound understanding of the
NDIS and current best practice standards.

Main Tasks Core objectives include:

• Contribute to robust pre-planning, which could include the facilitationof meet and greets, pre-departure briefings and debriefs.
• Prepare and distribute all aspects of billing including deposit andNDIS invoices in Xero – Accounting Software
• Prepare financial reports in Xero
• Prepare and distribute service agreements in accordance with NDIScompliance standards
• Ensure all data entry is completed including online questionnairesand individual support profiles.
• Assist in evaluating the effectiveness of current services by gatheringcustomer feedback.
• Ensure all incident reporting follows escalation processes tominimise risks to clients if anything unforeseen arises.
• Compile content for post-holiday diary and image gallery distribution.
• Distribute new leads from social media, website and other channels
• Build rapport with stakeholders and people who express interest toensure the program continues to grow
• Support the utilisation of cloud-based platforms including a customerrecord management system (CRM).
• Support the business marketing strategy through assisting withcontent creation and updating the website to reflect live availability