Posted: 29/07/2025
Closing Date: 12/08/2025
Job Type: Fixed Term
Location: Sydney
Job Category: Administration and Office

YOUR NEW ROLE

As an Administration Officer, you’ll play a key role in supporting the Manual Calculations & Statements (MC&S) team to ensure a smooth and positive experience for our customers throughout their journey with CSC.
This role requires strong attention to detail and a customer-focused approach. Your responsibilities will include supporting day-to-day processes such as data entry, handling customer communications, assisting with application processing and providing accurate information to both internal and external stakeholders.

KEY RESPONSIBILITIES

• Respond to member and stakeholder enquiries via phone and written correspondence
• Monitor team inboxes and manage workflow to meet service standards
• Assist with reporting requirements by maintaining dashboards, compiling statistics and drafting reports.
• Assist with manual payments and data quality checks (entry, cleansing, processing)
• Maintain accurate records, including meeting minutes and audit reviews
• Draft procedures, templates and process documentation
• Collaborate with IT on system testing, bulk updates and process automation
• Contribute to continuous improvement by sharing ideas and updating procedures
  Please note: we are open to consider applications from across Australia with an established home office.