About the job

Role purpose: The Administration Officer will provide organised, accurate and responsive administrative support across adult and young people’s services, helping teams maintain clear records, coordinate programme activity and communicate effectively with service users and stakeholders.

MAIN DUTIES:

• ·      Undertake pre-programme interviews with male and female participants, ensuring all relevant paperwork is completed accurately and securely.·      Support course delivery by ensuring that appropriate and effective paperwork is prepared, available and completed for each session.·      Keep clear, concise and up-to-date records for all participants on the programmes.·      Create and maintain spreadsheets to track activity, participation and outcomes across all adult and young people’s services.·      Ensure initial assessments and reviews are completed at agreed points, with all associated paperwork recorded accurately on Lamplight.·      Keep service users informed through appropriate communication methods, including email and text message.·      Ensure ongoing monitoring and evaluation is completed appropriately, including closing cases where no contact has been made and sharing relevant information with external stakeholders.·      Provide administrative support to the Youth and Adult teams where necessary.·      Produce relevant reports, keep trackers up to date and support end-of-year evaluation activity.·      Support charity and fundraising project activities·      Share learning appropriately and support the dissemination of best practice across relevant teams and services.·      To undertake all necessary ongoing training·      To attend regular supervision sessions·      Abide by RCT’s Equal Opportunities Policy and all safeguarding procedures.·      Work as directed by the line manager and carry out other duties appropriate to the role.

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