Administration Officer

at  Icon Group

ABOUT THE PERSON WE’RE GOING TO HIRE:

We are looking for an experienced Administration Officer with outstanding customer service skills to join our team. We are looking for someone who is proactive, flexible, personable and enthusiastic about the role.
Do you have a ‘can-do’ attitude? Are you looking for a fast-paced environment and are passionate about providing exceptional patient care? We want to hear from you.

SKILLS & EXPERIENCE:

• Experience in a front-line administrative role including the use of electronic management systems.
• An understanding of Medicare and health insurance funds would be an advantage.
• Windows (or similar) programs e.g., Email, Word
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
• Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patient and their families, VMO’s and other customers.
• Excellent organisational and time management skills.
• Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon.
• Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.
• Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.

ABOUT THE ROLE:

We have a new opportunity for Administration Officers to join our team located at Icon Cancer Centre, Windsor Gardens. This is a part-time, permanent role operating between the hours of 8am and 6.30pm, Monday – Friday (76 hours over a 9-day fortnight). The overall purpose of this position is to provide efficient, effective and responsive administration services, ensuring delivery of exceptional standards to customer service for patients, Visiting Medical Officers, Nurses and all other internal and external Contacts. This position will report to the Administration Manager and will see you caring for patients across medical oncology and radiation oncology to ensure the delivery of exceptional personalised cancer care.
Learn more about our Windsor Gardens Centre: https://iconcancercentre.com.au/centre/windsor-gardens/

KEY RESPONSIBILITIES:

• Welcoming patients, collecting and entering personal details
• Scheduling appointments
• Triage referrals to Radiation & Medical Oncologists
• Answering telephone calls and responding to enquiries
• Entering and processing patient billing and balancing daily banking
• Maintaining and managing patient information
• Medical records management
• Filing and scanning of documentations

This is an opportunity to join a community that truly holds human connections close to heart. We work with purpose at a fast pace, and we genuinely appreciate that all contributions make an impact. Our work is always important and not always easy, and we know the secret ingredient is our incredible, supportive people.

• Join a Growing, Reputable and Progressive Organisation
• Permanent, Part-Time, Monday-Friday Centre Hours
• Competitive Hourly Rate, Development & Progression Opportunities
• Free Parking
• Make a Real Difference at our Comprehensive Cancer Care Centre– Windsor Gardens, Adelaid