Administration Officer - Intake - Townsville at Selectability Australia

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

35.67

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Data entry, Record keeping, Stakeholder management, Time management, Attention to detail, Communication, Problem solving, Scheduling, Onboarding, Risk identification, Compliance, Microsoft Excel, TRACCS

Industry

Mental Health Care

Description

ABOUT THE ROLE selectability is seeking an experienced administration officer - intake all-rounder to be part of our team. As an administration officer - intake, you will assist to provide high quality service to our team. As our administration officer - intake you will be required to complete a broad range of administrative duties. Your responsibilities will include, but are not limited to: * performing administrative tasks whilst demonstrating good organisational skills, flexibility and problem solving * monitoring the shared inbox daily, responding promptly and professionally to referrals, enquiries, and internal communications * liaising with internal and external stakeholders to gather required onboarding documentation and complete risk checks, with an understanding of risk identification and mitigation * coordinating and scheduling intake appointments, including setting dates and times, preparing relevant documentation, and attending intake meetings as required * communicating directly with recipients and key stakeholders throughout the intake and onboarding process to ensure timely, accurate information exchange * completing all intake documentation * managing TRACCS onboarding and compliance requirements for recipients * uploading Wellbeing Stars, updating Excel registers, and ensuring all records are accurately maintained * effective prioritisation of own workload to complete allocated tasks within designated timeframes * basic data entry and effective record keeping * receiving and responding to a high volume of phone calls * communicate effectively with people from diverse backgrounds ABOUT YOU To be considered for this rewarding role you will have great interpersonal skills and the ability to take direction and work as part of a team. To be successful you must: * ability to communicate confidently and professionally with all levels of employees * exceptional time management skills and attention to detail * ability to work in a fast-paced environment and take instruction * sensitive and adaptable to recipients' different personalities, cultural backgrounds and personal circumstances ROLE REQUIREMENTS * certificate III in Business Administration or similar qualification (highly desirable) * demonstrated experience in an administrative role * critical knowledge of TRACCS, onboarding workflows, and stakeholder processes * a current minimum P1 "C" class Queensland driver’s licence  * a Positive Notice Working with Children (blue card) (or the ability to obtain) * NDIS Worker Screening Clearance (or the ability to obtain) * NDIS Worker Orientation Module 'Quality, Safety & You' ABOUT THE OFFER This is a permanent full time position based in Townsville. We offer a range of benefits including: * hourly rate of $26.30 to $35.67 + super * up to $15,900 FBT salary packaging benefits * access to fitness passport * flexible working arrangements * career pathways and opportunities for development * employee assistance program offering confidential counselling support for employees APPLYING If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role. If you would like more information please contact selectability's HR Townsville team on 07 4453 0100 or by email hrtownsville@selectability.com.au ABOUT US selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland. We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf. If you would like to know more, please visit our website.

Responsibilities

The administration officer will manage intake processes, including scheduling appointments, monitoring shared inboxes, and maintaining accurate records. They will also liaise with internal and external stakeholders to ensure compliance and facilitate smooth onboarding for service recipients.