About the job

We’re looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

Location: Toowoomba - QLD

Employment Type: Full Time | Monday to Friday 8am - 4pm

Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits

What You’ll Be Doing

• Provide friendly and professional customer service to residents, families, visitors and staff
• Respond to enquiries and provide information about our services and programs
• Assist with facility tours and enquiries from prospective clients
• Support the Service Manager with travel bookings and itineraries
• Assist with maintaining the Outbreak Management register
• Coordinate and organise internal meetings
• Maintain contact lists and administrative records
• Provide guidance and support to junior administration staff
• Assist with general administrative tasks as required
• Work collaboratively with clinical, support and corporate teams to achieve positive outcomes.
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What You’ll Bring:

You’ll be organised, approachable and comfortable working with a range of people.

• Previous experience in a similar administration role
• Strong communication and customer service skills
• The ability to work independently and manage competing priorities
• Confidence providing guidance and support to colleagues
• Good attention to detail and organisational skills
• A positive and professional approach to working with residents, families and staff
• Current NDIS Worker Screening Clearance & Police Check.
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Why You’ll Love Working With Us:

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career
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Lutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.

Ready to Apply? We’d love to hear from you! Please attach your resume and complete the application form provided. For a copy of the position description, please click here.